Solving complex technical issues with efficient, user-focused IT solutions.
Hello, I’m Thanseem. I recently completed my
Bachelor of Information Technology degree at the University of Moratuwa and am building my career as
an IT Support professional. I have a strong interest in computer hardware, software troubleshooting,
and providing reliable technical assistance.
I focus on diagnosing and resolving technical issues, supporting end users, and maintaining systems
and basic networks to ensure smooth and efficient operations. I’m continuously developing my skills
through hands on practice and online learning.
Your privacy is sacred; I maintain the highest level of confidentiality and integrity in all IT support tasks.
My native language, used for daily communication, cultural expression, and connecting with my community.
Proficient in speaking, reading, and writing for professional communication, academic work, and technical documentation.
Tracing my path of continuous learning and academic milestones.
2025 - Present
Currently pursuing this honours degree to deepen knowledge in foundational education, pedagogical methods, and holistic student development.
Specializing in modern educational psychology, inclusive classroom management, and curriculum design for early childhood development.
2023 - 2026
Undergraduate program focusing on software engineering, network administration, and core IT infrastructure technologies.
Systems Architecture, Database Systems, Network Fundamentals, and Web Application Development.
2024 - 2025
Foundation in media and communication, covering journalism, mass communication, public relations, and both digital and traditional media platforms.
Knowledge of media ethics, legal considerations, social responsibility of mass media, social media marketing, content creation, and the role of media in social cohesion, reconciliation, and cultural practices.
2021 (2022)
Completed Advanced Level education in the Arts stream, studying Islamic Civilization, Geography, and ICT, with a focus on analytical thinking and understanding social, cultural, and technological concepts.
Results: 2 C, 1 S
Completed Advanced Level education in the Arts stream, studying Islamic Civilization, Geography, and ICT, with a focus on analytical thinking and understanding social, cultural, and technological concepts.
2018
Foundational secondary education establishing core mathematical, scientific, and language capabilities.
Results: 1 B, 5 C, 3 S
Built a strong academic foundation with active participation in both academic and athletic extracurricular activities.
Validating my technical skills and dedication to continuous learning in the fast-paced IT industry.
Learned website creation using WordPress, HTML, and CSS.
Developed practical skills in building and hosting websites using WordPress, HTML, and CSS. Successfully completed the final assessment with a distinction pass.
Completed 2025Covered IT fundamentals including software, hardware, and office tools.
Gained foundational knowledge in IT, including Microsoft Office applications, operating systems, and basic hardware concepts through an online learning program.
Completed 2022Learned workplace structure, time management, and office practices.
Developed understanding of office operations, time management, teamwork, and leadership skills in a professional environment.
Completed 2020Improved speaking and communication skills in real-world settings.
Strengthened communication skills with a focus on speaking, interaction, and confidence in professional and social environments.
Completed 2024Focused on personal growth, teamwork, and leadership skills.
Participated in training focused on leadership, physical development, career guidance, and building confidence and personality.
Completed 2022Practical application of IT skills in real-world environments, ensuring seamless technical operations.
As a recent graduate with a strong foundation in IT support and technical troubleshooting, I am actively seeking an internship to gain hands-on experience in a professional environment and apply my knowledge in real-world scenarios.
User Troubleshooting
PC Assembly & Setup
Connectivity & Setup
Eager & Motivated
Independent projects demonstrating practical IT skills and hands-on experience.
Built custom desktop PCs with compatible hardware, upgrades, and fault fixes for personal and community systems.
CPU, RAM, GPU, Storage
Build & Upgrade
Hardware Faults
Maintenance
Deployed Windows 10/11 with drivers, updates, security settings, and essential software for dependable systems.
Windows 10/11
Updates & Settings
Software Fixes
System Tuning
Delivered remote and onsite Windows support, resolving software conflicts, connectivity issues, and performance problems.
AnyDesk
Windows Issues
Network & Apps
Fixes & Tuning
A comprehensive toolkit of skills essential for robust IT support and system administration.
Managing core infrastructure, ensuring high availability, and maintaining enterprise server environments.
Delivering excellent service through effective communication and teamwork.
A diverse collection of platforms, tools, and software I use daily to deliver exceptional IT support.
I am currently available for new opportunities. Whether you have a question or need an IT specialist, feel free to reach out.
Phone
+94 76 000 1510
thanseem.web@gmail.com
Location
Batticaloa, Sri Lanka
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